---
title: Client Portal Frequently Asked Questions (FAQ)
description: "This FAQ addresses common questions related to Client Portal access, account creation, and user management. ## Can I enable Client Portal users? Yes. Client Portal users must be created and enabled through the **Assette Admin Center**. To do this, navigate…"
url: "https://learn.assette.com/docs/client-portal-frequently-asked-questions-faq/"
updated: "2025-09-12"
category: Users / Client Portal / Client Portal Users
---

# Client Portal Frequently Asked Questions (FAQ)

This FAQ addresses common questions related to Client Portal access, account creation, and user management.

## Can I enable Client Portal users?

Yes. Client Portal users must be created and enabled through the **Assette Admin Center**. To do this, navigate to **Users > External Users** and add the appropriate users.

## Can internal users have Client Portal login?

Yes. Internal users can be granted login access to the Client Portal.

## Are secondary emails required for clients to reset their password?

Partially. The requirement depends on the **Dual Factor Authentication (DFA)** method chosen:

- **Email-based DFA**: A secondary email address must be added to the portal user account. Without a secondary email, users cannot complete the self-service password reset process.
- **App-based or None DFA**: A secondary email is not required. Users can reset their password by entering a code from their authentication app.

## Can users create their own accounts?

No. Users cannot create their own Client Portal accounts. All accounts must be created and enabled by administrators in the Assette Admin Center.

## Why do users receive the message “The User ID you provided was not recognized…”?

This message appears when a user attempts to set up their account but their portal user ID has not been properly configured or enabled. The most common causes include:

- The account has not yet been created.
- The account exists but has not been enabled.

To resolve this issue, confirm that the account was created and is active in **Admin Center > Users > External Users**.

## Can we skip workflow for creating portal users?

No. All Client Portal user creation must go through a mandatory workflow approval process. Even if a workflow has not been explicitly configured, the workflow requirement cannot be bypassed. If you see the message:

*"Portal user creation must go through a mandatory workflow approval. Please setup the workflow from Workflow Center and try again."*

you must configure the appropriate workflow in **Workflow Center** before proceeding.